But with the right technology

But with the right technology many issues that required boots on the ground can be resolved remotely: for less. Solving Troubleshooting Challenges, Enabling Collaboration Although there are many benefits to WFH, there are also downsides. Remote video technology can help alleviate some of these while creating new advantages. Poor Technology Experience → More Effective Troubleshooting One of the most obvious challenges of WFH life is that technology can be limited: and the IT department is no longer down the hall.







At the beginning of the pandemic, employees https://lastdatabase.com/ were distracted by things like poor audio quality, Wi-Fi connectivity issues, and problems with new software. At this point, most companies have helped employees resolve these issues, but there is no need to stop there. Remote video technology can help contact center employees do a better job. In the past, contact center employees had to rely on audio only, listening to a customer describe a problem that they very often don’t have the words to describe.